Free Customer Relationship Management Training

CUSTOMER RELATIONSHIP MANAGEMENT

This free training will feature the following modules

Module 1: What do customers want?

1. What customers want?
2. Logic Vs Emotion
3. Winning customers hearts
4. Customers want CASH

Module 2: This thing called “Loyalty”

1. Defining a lifetime customer
2. Drivers of customer loyalty
3. Keeping Customers loyal and plus one’s
4. Why customers leave and cost of losing a customer

Module 3: Measuring customer satisfaction:

1. Importance of customer feedback
2. Methods of collecting customer feedback
3. What is NPS?
4. Rate my NPS activity