This free training will feature the following modules
Module 1: What do customers want?
- What customers want?
- Logic Vs Emotion
- Winning customers hearts
- Customers want CASH
Module 2: This thing called “Loyalty”
- Defining a lifetime customer
- Drivers of customer loyalty
- Keeping Customers loyal and plus one’s
- Why customers leave and cost of losing a customer
Module 3: Measuring customer satisfaction:
- Importance of customer feedback
- Methods of collecting customer feedback
- What is NPS?
- Rate my NPS activity